FAQ

You can pay by credit card, PayPay, convenience store payment, bank transfer, or post-payment (Paidy).

[Credit Card]
・Lump-sum payment only (Please note that installment payments and revolving payments are not accepted)
・Accepted brands: VISA, MasterCard, JCB, Amex, Diners

To check the status of your order after it has been placed, please click the [Order Confirmation URL] listed in the order completion email or check the order confirmation page.

Free shipping on purchases of ¥12,000 or more.
*Separate shipping fees apply for overseas orders. Please check your domain settings.

You can issue a receipt from the order confirmation page.

It may have been classified as spam or your email settings may have blocked it.
If you do not receive the email, please check your spam folder and domain settings.

We provide services both in Japan and overseas.

Ships as early as the next business day. Normally: We will ship within 2-3 business days. Delivery times may vary depending on the shipping situation.

For information about the shipping status after placing an order, please check the [Order Confirmation URL] listed in the order completion email or the order confirmation page.
You can also check the expected delivery date and shipping number in the shipping completion email you receive after the product has been shipped.

There are no membership registration fees or annual fees.

If you wish to change your "registered address", please register it under "Change member information" on your My Page. If you wish to change your "delivery address", please register it under "Register delivery address" on your My Page. If you have any questions about how to operate the service, please contact our customer support desk.

If you have forgotten your password, you can reissue it by clicking "Forgot your password?" on the login screen. If you have forgotten your email address, please contact our customer support.

We will handle returns for unused, unopened products if you contact us within 14 days of purchase.